engenic Press Releases
engenic Releases TeleFlow® CallCapture Application: A Complete Call Recording, Monitoring and Archiving Solution.
engenic Corporation announced on Wednesday the release of its TeleFlow® CallCapture application, which when combined with Ai-Logix SmartWORKS cards, offers a superior call monitoring and recording solution. TeleFlow® CallCapture provides the means to record, store, evaluate, and help improve customer experiences -- all included as customizable components in this powerful telephony application.
Ideal for call center, financial, legal, government, public safety, health care and general business applications, TeleFlow® CallCapture will ensure calls are recorded and available for review. TeleFlow® CallCapture includes a feature-rich graphical interface, flowchart-based call rules definition environment, customizable search and storing capabilities, live monitoring over TCP/IP, an advanced archiving application, and many other valuable tools.
TeleFlow® CallCapture works in conjunction with engenic's TeleFlow® Suite to offer a visual environment with which to customize the monitoring solution. This application enables calls to be recorded full time or based on user-defined, customizable schedules, agent IDs, as well as defined DNIS and ANI information.
"At engenic, we are committed to evolving our products and technology to address the emerging requirements of the telecommunications market -- TeleFlow® CallCapture has been designed to provide our customers with the necessary tools to record, monitor and store incoming calls and conferences when combined with Ai-Logix SmartWORKS hardware." said Vern Baker, President of engenic. "Our many years of telecommunications software development have allowed us to continue to lead the market with our innovative products."
TeleFlow® CallCapture is designed specifically to work with Ai-Logix SmartWORKS hardware, which feature hi-impedance passive tap recordings and DSP based media resources. Dedicated onboard DSPs allow for simultaneous recordings of up to 60 channels per card or 240 channels per system. When combined with TeleFlow® CallCapture, Ai-Logix SmartWORKS voice cards have monitoring and recording support for radio, digital robbed bit signaling, ISDN, and loop-start analog protocols.
About engenic
Operating since 1994, engenic Corporation ( Vancouver , BC ) is a leading provider of communications software and solutions for clients worldwide. engenic Corporation provides the tools and hardware necessary for individuals and organizations to develop their own voice applications, as well as create custom systems according to client specifications. Additionally, engenic offers complete voice, radio and fax monitoring and recording solutions within their TeleFlow® CallCaptureT Suite. The company's mission is to manufacture software with an emphasis on intuitive interfaces, with the resulting technology providing an efficient means to develop new voice services and applications.
Trial software is available at: http://www.engenic.com/downloads.html.
For more information, please visit: http://www.engenic.com.
CONTACT INFORMATION:
engenic Corporation
604-639-6391 x 109
1-888-engenic (1-888-364-3642) - Sales
http://www.engenic.com
# # #
TeleFlow® CallCapture is a trademark and TeleFlow® is a registered trademark of engenic Corporation. All other product or corporate references may be trademarks or registered trademarks of their respective companies.