engenic Press Releases
engenic Awarded 2003 "Product of the Year" Award By Technology Marketing Corporation's Customer Inter@action Solutions Magazine.
TeleFlow® CallCapture Singled Out For Its Technological Excellence And Vision
VANCOUVER , BC , ( January 9, 2004 ) - engenic (www.engenic.com) announced today that Technology Marketing Corporation (TMCT)'s Customer Inter@action Solutions ® magazine (www.cismag.com) has named TeleFlow CallCapture as a recipient of "Product of the Year Award" for 2003. Customer Inter@action Solutions ® has been the premier publication in the CRM, call center and teleservices industries since 1982.
Ideal for call center, financial, legal, government, public safety, health care and general business applications, the TeleFlow CallCapture solution ensures that all calls are recorded and available for review. TeleFlow CallCapture includes a feature-rich graphical interface, flowchart-based call rules definition environment, customizable search and storing capabilities, live monitoring over TCP/IP, an advanced archiving application, and many other valuable tools.
"We're honored that TeleFlow CallCapture has been recognized as an exceptional call monitoring and recording solution by Customer Inter@action Solutions magazine," expressed Vern Baker, President of engenic Corporation. " It's very gratifying for our momentum to be recognized by this highly regarded magazine as we complete our 10th anniversary year - Still privately-held, self-funded, profitable, and growing."
"engenic's TeleFlow CallCapture is a clear leader in the call monitoring and recording sector. We're proud to reward their hard work and innovation with a Product of the Year Award for 2003," said Nadji Tehrani, chairman of TMC and founder of Customer Inter@action Solutions® .
According to Customer Inter@action Solutions Group Editor-In-Chief, Rich Tehrani, engenic's TeleFlow CallCapture was selected because it has gone the extra mile to help improve both the customer experience and the ROI for the companies using it.
"Each year, Customer Inter@action Solutions magazine bestows its Product Of The Year Awards on companies that demonstrate the crème de la crème of technological advancements and application refinements. Choosing the winners was a difficult process, and the editorial team spent many hours studying the applications we received from vendors, as well as looking through materials they collected on their own during the past year."
A full list of Product Of The Year winners will appear in the January 2004 issue of Customer Inter@ction Solutions magazine.
About TMC
Since its inception in 1972, Technology Marketing Corporation (TMC®) has produced industry-leading trade magazines and events focused on technology and communications. TMC® publishes Customer Inter@ction Solutions ä and Internet Telephony® , and the online publications TMCnet.com® , Planet PDA ä Magazine, BiometriTech T and Alternative PowerT. TMC® produces BiometriTechT Conference, INTERNET TELEPHONY® Conference & EXPO and The Global Call Center Outsourcing SummitT. TMCnetT.com publishes more than 25 topical online newsletters. For more information about TMC®, visit its Web site at www.tmcnet.com
About engenic
Operating since 1994, engenic Corporation ( Vancouver , BC ) is a leading provider of communications software and solutions for clients worldwide. engenic Corporation provides the tools and hardware necessary for individuals and organizations to develop their own voice applications, as well as create custom systems according to client specifications. Additionally, engenic offers complete voice, radio and fax monitoring and recording solutions within their TeleFlow® CallCaptureT Suite. The company's mission is to manufacture software with an emphasis on intuitive interfaces, with the resulting technology providing an efficient means to develop new voice services and applications.
Trial software is available at: http://www.engenic.com/downloads.html.
For more information, please visit: http://www.engenic.com.
CONTACT INFORMATION:
engenic Corporation
604-639-6391 x 109
1-888-engenic (1-888-364-3642) - Sales
http://www.engenic.com
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TeleFlow® CallCapture is a trademark and TeleFlow® is a registered trademark of engenic Corporation. All other product or corporate references may be trademarks or registered trademarks of their respective companies.