engenic Press Releases
engenic Automates Patient Communication With Launch of MedicalRelay
New hosted telephony solutions lets practitioners and their office staff focus on patient care, while appointments are automatically called and confirmed after-hours, and lab results are made available via the web 24 hours a day
Vancouver, BC - September 27, 2006 -- engenic Corp, a telecommunications software development and hosting company, today debuted MedicalRelay, a platform-independent, hosted, patient communications solution suite that saves time and money on administrative tasks and greatly reduces no-shows. By delivering appointment reminders to patients when they are available, MedicalRelay appointment reminder can accept confirmations and cancellations from patients during off-hours. The resulting reports are HIPAA compliant, secure and are available online, any time of day, help physicians and their office staff spend less time managing medical appointment call-outs, and more time helping their patients.
“Medical practices across North America can minimize time and save thousands of dollars on administrative work and lost revenue due to a greatly reduced no-show rate by using these solutions." says Tanya Davis, engenic's Manager of Marketing and Hosted Solutions. “We created MedicalRelay to automate practice communications while providing hosted solutions to medical practices of any size.”
Because MedicalRelay solutions are provided in a hosted environment, there is no hardware to configure, no software to upgrade, and interfacing with medical practice management software is straightforward. An intuitive step-by-step method guides the end-user through the appointment reminder process, from importing the call-out report to scheduling the reminder calls. The call-outs happen as scheduled, and confirmation or cancellation of the appointment is accepted from the patient, and then reported live via a web interface.
MedicalRelay also features a Lab Results solution that allows patients to log into a website with a non-identifying number and password to check results of their recent tests. The results are easy to understand, as they are listed as either ‘normal’, or ‘appointment required’ for the medical practitioner to discuss the results with their patient. This convenient solution frees up office staff time, and allows patients to get their results at their convenience.
MedicalRelay is a competitively-priced, subscription-based service which is FREE to try for 10 days, simply by signing up at http://www.medicalrelay.com.
About engenic
Operating since 1994, engenic Corp. is a leading provider of software solutions for automating communications. The company’s mission is to develop software with an emphasis on intuitive interfaces, with the resulting technology providing an efficient means to develop, deploy and manage complete communications solutions. engenic has developed TeleFlow, a voice application development suite for individuals and organizations to develop their own applications. Furthermore, engenic is able to provide advanced, customized systems based on almost any specification. Built on the TeleFlow platform, engenic also offers a line of subscription-based hosted telecommunications solutions for medical and business markets.
Trial software is available at: http://www.engenic.com/downloads.html.
For more information, please visit: http://www.engenic.com.
CONTACT INFORMATION:
engenic Corporation
604-639-6391 x 109
1-888-engenic (1-888-364-3642) - Sales
http://www.engenic.com
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TeleFlow® CallCapture is a trademark and TeleFlow® is a registered trademark of engenic Corporation. All other product or corporate references may be trademarks or registered trademarks of their respective companies.