StaffRelay

Employee Absentee Notification

• IVR that handles employee absences 24/7 with an optional live call center component for employees unable to navigate through the automated application (unaware of employee ID, Casual positions)
• Ability to update existing absences on the IVR or through the call center's web interface
• Sends an email and transfers the call to the supervisor listed. Call is referenced against a database to determine (based on time of day, employee, department, etc) who should be notified
• Detailed web and reporting for review of absences (weekly, monthly, by employee and reason specific) to determine trends
• Secure Automatic Data Transfer mechanism for employee files

Interactive Vacations Selection

• Employee portal with email user sign-in
• Ties in with StaffRelay Employee Absence Notification
• Provides vacations selection campaign for staff with supervisor's interface
• Integration with Kronos Workforce

Operational Modes

Campaign Mode

• Used during annual vacation selection time for staff to select vacation time according to seniority
• System will order requests by seniority and other business rules to suggest responses
• Supervisor can accept or deny requests, which will immediately or delay response to employee (notification of response by email)
• Supervisor can then block out weeks where vacation maximums have been met
• Employees with less seniority will then be unable to select weeks that have been blocked out
• Optional reminder calls and email sub-campaigns can be provided to remind employees that it is their time to select weeks
• Vacations can be automatically punched to Kronos and other workforce management environments eliminating the need for key punch

Timekeeper Mode

• Once Campaign Mode is complete, an optional ongoing day add and day changer mode can become active
• Provides staff with the ability to request day changes throughout the year
• Request link will allow two employees to request exchange (switching) of vacation time
• Supervisors can accept or deny changes with results being provided via email
• Fully automated Kronos interaction eliminates the need for key punching changes throughout the year
• Kronos schedule reflection provides proof of update

Personnel Replacement

• Plug in for Employee Absentee Notification System to update absences in a database, replace and call employees to cover an open shift
• Personnel lookup against a database for customized criteria (union, qualifications, seniority, proximity, etc)
• Sends an email and transfers the call to the supervisor listed on call (Referenced against a database to determine, based on time of day, employee, department, etc, who should be notified)
• Recording capabilities to deliver a message to the accepted replacement and managers for review
• Generates reports that can be referenced against and used to update vacation schedules, sick leave and payroll time sheets

Worker Safety

• IVR that counts down check in times for remote workers to ensure safety
• Requires a unique secure touch tone password to ensure employee authentication
• Customized escalation process if the employee does not call in at next scheduled interval or the password is deemed incorrect
• Recording of employee details and site information for use in escalation process

MedicalRelay

Appointment Reminder

• Web based appointment reminder application
• Custom batch import process that can be used in tandem with a web user interface for ad-hoc appointment updates
• Administrative functions for configuring appointment reminders (displayed phone number, number of days in advance and time of day the calls are made, etc)
• Real-time web reporting (calls delivered, appointments accepted, appointments cancelled, etc)
• Utilizes Text-to-Speech and/or voice recordings for custom introductory message

Lab Results

• Web and Telephony based lab result call out application
• Custom batch import process that can be used in tandem with a web user interface for ad-hoc result updates
• Provides outbound calling with the option to speak to the office directly to make an appointment
• Administrative functions for configuring lab results (displayed phone number and time of day the calls are made, etc)
• Utilizes Text-to-Speech and/or voice recordings for custom introductory messages

Advanced Messaging

• Web based reminder application to generate business from existing or past clients by reminding them it may be time to come in again for a checkup
• Custom batch import process that can be used in tandem with a web user interface for ad-hoc reminder updates
• Administrative functions for configuring reminders (displayed phone number and time of day the calls are made, etc)
• Real-time web reporting (calls delivered, appointments requested, calls transferred to the office, etc)
• Utilizes Text-to-Speech and/or voice recordings for custom messages

Medical Dictation

• Telephony and web based dictation environment
• Call in phone access for continuous dictation with pause, stop and append options
• Web interface for storage and review of dictated files
• Automatic ftp file transfer to transcription service of your choice

Server Applications

CallCapture

Integrated call recording and review system. A full media management environment will process, convert and transfer recordings to programmable locations for review and long term archive.

• Call recording and Monitoring software with real-time remote listening capabilities
• Advanced filtering capabilities, with archiving, export and emailing functions

RegisterMe

Provides registration processes via phone and web page on a first-come, first-serve basis

• Telephone registrations are recorded for playback and transcription using a client user interface
• Exported reports with millisecond time stamps for accuracy
• Enhanced programming to alleviate duplicate registration requests